Dr. Donelan is a prominent survey scientist who has conducted numerous national and international surveys of the experiences of patients and health professionals in health care systems. She has designed and led several dozen surveys of physicians and nurses about labor supply and workplace environment issues. Recognized for her skill in designing surveys to measure the experiences of diverse professional and patient/consumer populations, Dr. Donelan aims to further an understanding of how patients overcome barriers to referral in health care systems. Recent research focuses on the assessment of patient coaching and navigator programs, as well as consumer-focused hospital and physician quality ratings.

Dr. Donelan joined the MIHP faculty in 2003, following more than a decade at the Harvard School of Public Health and several years in leadership at a company that provided assistance to patients confronting critical illnesses. She has received considerable external support for her survey research, including the National Cancer Institute and American Cancer Society, as well as multiple charitable foundations (Commonwealth Fund, Robert Wood Johnson Foundation, Henry J. Kaiser Family Foundation, Avon Foundation, and Gillette Foundation). Building on an interest in the role of advertising and marketing to consumers, she has played a leading role in projects for Johnson & Johnson’s Campaign for Nursing’s Future, marketing departments in several health systems, and assessments of the impact of direct-to-consumer advertising, She has published extensively in major medical, nursing, and health policy journals, and is a peer reviewer of survey and disparities research for seven journals. She is a member of Academy Health and the American Association of Public Opinion Research and is past president of the New England Association of Public Opinion Research.